Guarantee Disclaimer

1. Our Role as a Platform

ProShield Services operates as an intermediary marketplace via our partnership with Thumbtack that:

• Connects homeowners with pre-screened contractors
• Facilitates initial contact and project discussions
• Provides a platform for quote requests
• Does NOT directly perform construction or home improvement work
• Does NOT employ the contractors in our network

2. Contractor Screening Process

While Thumbtack conducts thorough screening, licensing requirements vary by state and locality. We recommend verifying current licenses and insurance directly with contractors before beginning work.

3. Individual Contractor Guarantees

Each contractor in our partner network provides their own guarantees and warranties, which may include:

• Workmanship warranties (typically 1-5 years)
• Material defect coverage
• Satisfaction guarantees
• Completion timeline commitments

Important: Guarantee terms vary by contractor and project type. Always review and understand guarantee terms before signing any contract.

4. Thumbtack Guarantee

Thumbtack provides a 100 percent money-back guarantee when you book through Proshield Services where you can find details at the following link thumbtack.com/guarantee See their link for more details. :

• Money-Back Guarantee: Up to $2500 for any work (you must notify within 45 days)
• Property Damage Guarantee:Up to $100k in property damagae (you must notify within 14 days)
• Customer Support: Thumbtack will help you each step of the way

5. What We and Our Partner Cannot Guarantee

6. Your Responsibilities

To ensure the best possible outcome:

• Verify contractor licenses and insurance independently
• Request and check references from recent customers
• Obtain detailed written contracts before work begins
• Understand all guarantee and warranty terms
• Communicate clearly about project expectations
• Follow up on any concerns promptly
• Document everything you can

7. Reporting Issues

If you experience issues with a contractor from our network:

1. Contact the contractor directly to attempt resolution
2. Document all communications and issues
3. Contact the Thumbtack customer support team
4. Provide detailed information about the problem
5. Work with us on potential resolution options

8. Legal Disclaimers

By using ProShield Services, you acknowledge that:

• We are not liable for contractor performance or work quality
• All contracts are between you and the individual contractor
• We make no warranties regarding contractor services
• Our liability is limited to our platform services only
• All guarantees and protection is provided by thumbtack.com